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Shipping & Returns

Shipping & Return policy

Please double check your address as we won’t be responsible for delayed or lost packages caused by wrong address.

Shipment processing time

All orders are processed within 24 hours (24 to 48 hours during Sale time)

Shipping to United Kingdom (2 – 4 working days) £4.99 charge but free if you spend over £175

UK Guarantee Next Days service will be dispatch after 12 -- 24 hours. Although we will try our best to dispatch same day for the order placed early of the day (before 1pm). UK Guarantee Next day service charge £8, please place order before 1.pm to allow us have enough time to prepare for collecting time of the day.

Please Note: If you purchase your order on Saturday with Guarantee Next Day, most of the time you will get your parcel on Monday, but there is still chance you might get it by Tuesday (Its Royal Mail service term and condition). So please make your order in advance before weekend if you really need it.

International Shipping  - £12 charge for any amount of order

Shipments are processed on normal working business days. London Premade fans may experience a high volume of orders during sales and holidays and you may experience delays. COVID-19 , strike, weather condition...may also delay your shipment at no fault of London Premade Fans.

International Express shipping also available with fee £35, we aim to dispatch order with express service the same day. Nomally international express shipping takes around 2 - 4 days. However please aware of custom check in your country which could occur the delay, as it is by law so We have no control of it.

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PLEASE NOTE: All orders are shipped with Track & sign service, means it needs signature at the address to be received. If you missed the delivery, please contact your local Post office to arrange to collect your parcel. After 7 working days, carrier will start processing to return the parcel back to us. We then will have to wait until we receive back the parcel to start issuing you refund. Postage fee will be deducted. London Premade Fans will not be able to take responsibility for losing package.

Shipment confirmation and order tracking

Customers will receive shipping confirmation and order tracking in their e-mail.

We have 3 teams, each team have 8 staffs to prepare orders. We always do final check and take pictures for our record during packing your order to minimise mistake happening.

It's buyer's responsibility to check when receive order, and buyer MUST inform us NO LATER than 48 hours after receiving order, if spot broken or mistake. We will not deal with any claim after 48 hours by any reason.

Customs, duties, and taxes

- International customs offices will claim tax on parcels imported from EU countries, which the recipient is responsible for paying. London Premade Fans is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

- Delivery time may vary depending on your country and the service you selected during check out.

If buyer refuse to pay custom fee in their country, we will wait until whenever we get back the parcel to issue buyer refund. Postage fee will be deducted.

Damages or Lost Packages

London Premade Fans is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Once the package is accepted at your respective postal services during postage, London Premade Fans is not responsible for the package anymore. Please contact the carrier first before contacting London Premade Fans.

London Premade Fans is not responsible for lost package if the wrong address was filled in. We do not retype address on shipping label, it is printed however it is input at check out. So please double check your address before submitting your order. 

 

Return & Exchange Policy

We care about the way things are made and we love what we created at London Premade Fans. We think you will love it too, however, we know things are not always mean to be.

We gladly accepts returns on all products that is unused and in its original packaging within 14 days since the day customer receive their parcel for full refund of the items price.

- London premade fans must be notified via email first.

- Please allow up to 7 business days for return to be processed. Refund amount will be refunded to original payment method when you purchased order,

- Return packages must be sent with tracking details and the products must be sufficiently protected from damage. London Premade Fans will not responsible for any item lost in transit or for any breakages that occur in transit

- Shipping cost are not refundable

- Customer is responsible for return shipping fee

- As an e-commercial shop, we DO NOT offer typical exchanges, if you would like exchange your product in its original condition, please follow the return procedures outlined above and place a new order for your preferred item(s). you can do this at your earliest convenience by placing and order now so it ship ASAP, or you can wait until we process your refund.

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